Multinational Travel Management, Dedicated Locally
Travel Leaders both addresses the current dynamics of the travel industry and offers an established long-term solution. We are a proven stable player with a network concept that is fully capable of handling our customers' global, regional and national needs. One important issue we have addressed is the widespread perception that only wholly-owned networks can provide quality services, stability and continuity. The demise of many of the established global brands has demonstrated this vividly in the last three years. "Multinational Travel Management, Delivered Locally" describes how we look at handling international customers.
In the US, clients are serviced by Travel Leaders' wholly owned operations. For the clients outside the US, Travel Leaders works with our partners to provide local servicing for each location. From an account management and consultative perspective, programs are led by a US based global account manager who is the central point of contact for each internationally-based account manager. Aggressive SLAs are in place to ensure consistent levels of service are met. Travel Leaders acts as the "data consolidator" by receiving "data hand-offs" from our partners. We cleanse the data and standardize it to obtain total, consolidated global data to be used in vendor negotiations for clients' enterprise-wise.